Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Episodes
109 episodes
Why Are You So Damn Negative?? The Glass Doesn’t Have To Be Empty!!
Well, it’s been a minute guys, and I definitely missed you!!Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Man...
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Season 1
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Episode 115
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20:13
Do You Standout?? With Evan Carmichael
This was a lost interview that I did with a great Evan Carmichael last year!!In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He ha...
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Season 1
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Episode 115
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17:24
Why Your Next Hire Can Kill or Save Your Business!!
You Heard me right, the next hire you make can build or destroy your business!!Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chri...
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Season 1
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Episode 114
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25:22
Why Overcoming Objections Is Critical To Your Business
One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, havin...
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Season 1
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Episode 113
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17:59
Help, I Think My Fence (Business) Has Fallen Down!!
One of my clients emailed 📧 me in a bit of a panicShe said, and I quote ”Help, my fence is falling down 👇After a second or two, I was able to put what she was asking togetherHer rate of attrition was very high, and she w...
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Season 1
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Episode 112
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13:29
“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!
We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.It seems like a real pain to h...
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Season 1
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Episode 111
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52:14
Q&A for 1/23/23
This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number...
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12:13
I Can't Believe It, I’ve Been RIPPED OFF!!
I can’t Believe It, I’ve been Ripped OffI guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this on...
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Season 1
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Episode 110
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16:15
Are You Really a Leader??? Let’s See!!
It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the princip...
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Season 1
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Episode 109
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30:32
Am I being Catfished?? Why are they doing this??
We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about t...
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Season 1
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Episode 108
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17:04
Why Would They Want You??
We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to th...
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Season 1
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Episode 107
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8:49
Are You REALLY Getting the Reviews you need to grow??
In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times, the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn o...
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Episode 106
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12:36
Why You Need to be a "GO GIVER" in your service company
Many service professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a f...
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Season 1
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Episode 105
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30:49
Strategy V Tactics Think Before You Act!!!
Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going int...
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Season 1
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Episode 104
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12:46
How Expensive is it to Really loose your People?? $$$$
In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy...
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Season 1
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Episode 103
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20:25
What the F*** is Positioning?? Do I Really need to Know it??
I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest, to I neede...
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Season 1
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Episode 102
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19:31
Strategy over Tactics, are you forgetting what it takes to win??
We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more pow...
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Season 3
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Episode 15
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8:54
When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of t...
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Season 3
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Episode 14
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21:49
What your customer and clients think about you is much different with Dr. Michael Solomon!
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide ...
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Episode 13
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38:07
What Exactly is a COACH & What Does A CONSULTANT Do??
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A c...
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Season 3
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Episode 12
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14:32
When is it time to Let an Employee Go? How do I Know??
And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fir...
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Season 3
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Episode 11
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8:40
Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com
Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of...
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Season 3
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Episode 10
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1:39:03
Should I grow or "Scale" My Service Business?? Is it Time??
When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore ...
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Season 3
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Episode 9
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20:39
Are You a Natural Born Leader?? Most likely not or everyone would be a General!!
One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership...
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Season 3
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Episode 9
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14:31
What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi
We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the sev...
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Season 3
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Episode 8
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1:05:00