Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
Why Would They Want You??
We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling around the many service companies had their vehicles clearly marked and appeared to be extremely professional. Now I don’t really know these people but yes I did look up the reviews and they seem very legit, but if people don’t like you they won’t buy from you.
The other day I was sitting in a conference run by the great Jay Abraham Along with the legendary Tony Robbins and Joe Polish. One of the service companies was a high-end HVAC service claiming that they do very strange and background checks on their employees and that was the main reason to charge higher prices because they were getting experienced and safe technicians. Your customers and clients already expect that the staff members they are gonna deal with in their homes or businesses are not three time felons or anything of the sort. They obviously expect you to send people that are competent enough to do the job, so these are never reasons customers and clients would choose you. I highly suggest you write down the five top reasons people would want to hire your service or buy your products, trust me it’s not as easy as you think and you have to make it somewhat unique to you. “Remember people are telling their customers And clients pretty much the same thing”
I invite you to go to our website Robmlyon.com And subscribe to our email list, we will send you a bunch of custom private information that I don’t share with all of our regular subscribers here on YouTube or any other social media platform. These blogs were sent directly to our email subscribers a few times a week and can help you really grow your business, and as a bonus we will send you our mini course Five Things Every Service Business Owner Needs To Know NOW!! (It’s a $47 value)and we will rush it over to you!!
While your at it visit SoTellUs.com/RobLyon, they sponsor the podcast and we could not do it without them.