Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
I Can't Believe It, I’ve Been RIPPED OFF!!
I can’t Believe It, I’ve been Ripped Off
I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIX
I was personally shocked and horrified that somebody would be so blatant to blame us for something that literally could not have happened and hasn’t happened to anyone else that I know of, after nearly 30 years in the service industry, I have never seen something so obvious, but now we’ve entered a new era of prequalification. We have check lists And systems in place to cover us from the standpoint of cleaning, including pictures of the areas, but not of all the defects that were there prior to our arrival. We cleaned some tile and grout in stone and a clients house that we felt a little edgy about but still did it anyway only to have them not blame us for the cleaning job but we must’ve sucked their doors that were easily an inch or more off the floor.
While we do maintain a 100% moneyback guarantee on the quality of service this is not what we had in mind when we put into motion 4 1/2 years ago here and I’ve done it since 2005 with all of my companies. My question to you is if you run into something very similar to this and how do you handle it we make sure we’ve had we’ve had. Well, we do maintain a 100% moneyback guarantee on the quality of your service. This is not what we had in mind when we put it into motion 4 1/2 years ago here and I’ve done it since 2005 with all of my companies. My question to you is have you run into something very similar to this and how do you handle it? We’ve made sure we’ve had SOP’s in place to make it an easy process for both us and our clients, and now we are about to revamp that slightly. Do you have systems and procedures in place if or, when this does happen, my suggestion is most do not, and unprepared as I was even with all my years of large franchise experience.
Make sure these become part of your future standard operating procedures because you never know. Feel free to subscribe wherever you listen to this podcast at no matter, if it’s iTunes, Spotify, Stitcher, Audible , Google Podcasts or more (we are listed on over 100 and visit Robmlyon.com today and subscribe we will even send you a free mini course five things every service business owner needs to know now a $47 value. We also want to thank her sponsor, so tell us at sotellus.com/Roblyon The best review management software on the planet