Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
What Exactly is a COACH & What Does A CONSULTANT Do??
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line technicians. It has a clearly defined plan of action that usually becomes part of multiple levels in the business, for instance if senior leader ship needs to reach an objective that can be part of the long-term consulting portion of hiring a professional. A coach can follow up in format and can help the person maintain what has been accomplished by the consulting portion in advance, just like in sports coaches needed to mentor and help lead even the best. There’s no mistaking that Tom Brady is probably the greatest quarterback if not one of the greatest players to ever be part of the NFL, however Brady has an onslaught of coaches that help them achieve the end goal at the end of the game THE WIN!! No I think we can all pretty much agree that Tom knows how to throw the ball and knows how to score a touchdown in the clutch every single time without anyone’s advice, but there are things that Tom or any other pro athlete does not see when they’re on the field and that’s where their coaches come in. Think of a consultant as much like a general manager for sports team that gets the talent put together and gets the organization stable in order to grow the company. Once that consulting side is done the coach comes in and helps get the team to the super bowl in their perspective businesses. In this podcast I break down in great detail including examples of what it should be doing for a company, and it gives you a great insight on when or if you need to hire a professional to help you get to that next level. As always we also want to thank our sponsor sotellus.com/RobLyon for continuing to graciously sponsor our show, feel free to go out and check them out to explore what we feel is the worlds greatest review management software. It’s a corner stone of what we do here in New Jersey’s best and can’t see any reason we would ever change. Please also like and subscribe wherever you’re listening or watching to this podcast at or visit Robmlyon.com today!!