Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
Help, I Think My Fence (Business) Has Fallen Down!!
One of my clients emailed 📧 me in a bit of a panic
She said, and I quote ”Help, my fence is falling down 👇
After a second or two, I was able to put what she was asking together
Her rate of attrition was very high, and she was losing customers and clients faster and faster
My first question was, what are you doing to keep them?
I often refer to clients with this, Where is your fence lying at??
If it’s half way down, that’s one thing but if it’s on the floor something has to be done quick 🏃♀️ 🏃♂️
In the podcast recording I did today, I took a small clip just dealing with DM or direct mail
Ps, I go into the other 2 examples as well on the full 14 Min episode!!
You never want to wait till you have a problem to handle the problem, being proactive, is literally a sure fire way of success
The military is a great example of usually being very proactive going through training that never really stops hoping for a day that hopefully never really comes!!
Treat your business the same
Please see the link below
#robmlyon #servicewithoutexcuses ⬆️ 🆙 🔝
Please Like 👍, Share, and Comment 👇