Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
What your customer and clients think about you is much different with Dr. Michael Solomon!
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph’s University in Philadelphia, he discusses in great detail what we think about why clients by it’s not necessarily align with how we market our services or even how we feel we treat our customers and clients when they decide to hire us. With Michael’s 30+ years of marketing experience in teaching us about the past and present generation you get a real close eye look at what’s relevant in today’s market. I want to thank Michael for his time and dedication to understanding this very is veryI want to thank Michael for his time and dedication to understanding this very specific part of a service business, or for that matter any business. You can find out more at Michaelsolomon.com or you can buy his latest book “The New chameleons “ on amazon at https://www.amazon.com/New-Chameleons-Connect-Consumers-Categorization-ebook-dp-B08PQ2B8XH/dp/B08PQ2B8XH/ref=mt_other?_encoding=UTF8&me=&qid= . We also want to thank our sponsor at sotellus.com/RobLyon to find out more about the worlds greatest review management software. We were diligently at New Jersey‘s best and would recommend anybody with a service-based business to find out more. Thank you again and please subscribe to where you listen to podcasts at or at robmlyon.com today!!