Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
Is your Business Distributer Working Correctly (IE your CRM Program) with Scott Burton of Markate.com!!
If you’re any type of car fanatic like I am we all know what a distributor is in the car. Without this essential part nothing will turn over, the starter will be a relevant as well as the motor. Your business is no different and needs a distributor to send the right information to the right part. In a service-based business that is called a CRM program or customer relationship management, and it’s how you run your business day in day out with everything from scheduling to marketing, to sales, to your true operating numbers. It is without a doubt one of the most valuable tools and assets to your business. In season 2/ episode 38 we discuss this in detail with Scott Burton from Markate.com about the automation not just his program offers, but the tangible benefits of choosing the correct one for you. There are many different service CRM programs on the market many of them were absolutely incredible, but every program has its own unique design that works best for the person using it. Scott goes into details about how this program works and the simplicity of it as well as the reasonable cost you to run this for less than the cost of an average lunch. We discussed options that will make your business life run much easier and much smoother. If you have not made the jump to using the CRM program then this is an opportunity to find out more about just one of them. I have been using Scott and his company for the past two years and personally they have done an incredible job. To find out more you can go to markate.com. As always we want to thank our sponsor Sotellus.com/Roblyon and they’re awesome review management software that we use in our own service business in New Jersey. We also wanna thank all the amazing guests and those that have found value in this podcast, it’s truly humbling and we can’t thank you enough.