Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the efficiency and the true leader ship skills of an effective manager. One of the questions I was asked for me during my consulting with a service company not long ago was just that, and her statement was my manager just sucks lol. Now I’ve heard over and over about problems with managers or leaders and how they make their day very difficult as well as many other things, but to come out and say my manager sucks caught my attention and therefore the title of this podcast. And it we discuss the primary roles of a manager or even a leader for that matter and what their job title is and how they are supposed to complete their job for my experience and service business. If your manager or direct leader does not know how to balance the time and affectively Lead and manage it correctly or as we even got into have your back when you were pushed too far Above the amount of workload that you can handle with the staff that you have. It is their job to be a direct liaison between you and the senior leader ship or ownership when this happens, if they can’t for whatever reason yes I would say they are a lousy manager. Even if they are good to day-to-day tasks and able to communicate someone effectively, they are no different than a coach and a football game. His or her job is to be the direct leader ship to you, but also know when you’re pushed to max or can risk injury that you should not go on the field. It’s their responsibility to go to their general manager or owner and say they’re at their maximum limit this is as far as they could be pushed and actually some relief is in order. The primary role of an effective manager is communication bar none, and I communication goes to all sides. As always we want to thank our sponsor sotellus.com/RobLyon For the constant steady support of this podcast, we ask that you visit them and check out the worlds greatest review management software for the service business sector. I will go even as far as to say any business needs to develop this as a system in their business of growing and maintaining the relationship you have between your current customers, and your future clients as well. Also feel free to visit us on my website at Robmlyon.com or you can even email me a question as many do to rob@robmlyon.com